Privacy Policy United Urgent Care – United Urgent Care and Wellness Center

United Urgent Care and Wellness Center is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our urgent care services, including telehealth services, in accordance with applicable laws and regulations, including the Telehealth Communication Regulations (TCR). All patient information is securely recorded and stored in our electronic medical record system, Practice Fusion.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. This may include:

Personal Identification Information: Name, date of birth, gender, address, phone number, email address.
Medical Information: Health history, treatment plans, prescriptions, lab results, medical records, and other health-related information necessary to provide care. All such information is securely stored in our Practice Fusion electronic medical record system.
Telehealth Information: Video and audio communication during telehealth consultations, including any additional medical information shared during the consultation. This information is also stored securely within our Practice Fusion system.
Payment Information: Insurance information, billing address.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide medical treatment, including urgent care and telehealth services.
To process payments and verify insurance information.
To communicate with you about appointments, test results, and follow-up care.
To maintain your medical records within Practice Fusion, ensuring that your health information is accurate and up-to-date.
To comply with applicable laws and regulations, including the Telehealth Communication Regulations (TCR) for registration and patient communication.
To improve our services and ensure the quality of care.

3. How We Protect Your Information

We take the security of your personal and medical information seriously. All personal and medical information, including information from telehealth consultations, is securely stored in our Practice Fusion electronic medical record system. We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption of your data both in transit and at rest within our Practice Fusion system.
Secure access controls to ensure that only authorized personnel have access to your sensitive information.
Regular security audits to ensure the integrity of the data and compliance with privacy laws.

4. Telehealth Communication Regulations (TCR) Compliance

If you use telehealth services with us, we comply with the Telehealth Communication Regulations (TCR) to ensure confidentiality and security of your communications. Specifically, we:

Obtain your consent for telehealth consultations, either verbally or through an electronic consent form.
Ensure that telehealth consultations are conducted using secure, encrypted communication platforms.
Record and store telehealth consultations securely in Practice Fusion to maintain accurate and complete health records.
Limit the use and disclosure of any personal health information shared during telehealth consultations, in compliance with applicable laws and regulations.

5. Sharing Your Information

We may share your personal and medical information in the following circumstances:

With healthcare providers involved in your care (e.g., specialists, labs, pharmacies) for treatment, referrals, and follow-up. This includes sharing information within our Practice Fusion system to coordinate care.
With payment processors or insurance companies to facilitate billing and insurance claims.
With third-party service providers that assist us with our operations, provided that they adhere to confidentiality agreements and security standards.
As required by law to comply with healthcare regulations, legal obligations, or to protect the safety of our patients and staff.

We do not sell your personal information to third parties.

6. Your Rights and Choices

You have the right to:

Access and request a copy of your medical records, which are securely stored in our Practice Fusion system.
Request corrections to any inaccuracies in your personal or medical information.
Withdraw your consent for telehealth services at any time, although this may affect our ability to provide remote care.
Request that we restrict the use or sharing of your personal information in certain circumstances.

To exercise these rights or if you have concerns about your information, please contact us at Tel: 310-320-3400 or email: uniteducstaff@gmail.com.

7. Data Retention

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy, in compliance with healthcare laws, and to resolve disputes or comply with legal obligations. Your information will be securely stored in Practice Fusion for the duration of your treatment and as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date and post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

9. SMS Opt-In Policy

At United Urgent Care, we are dedicated to keeping you informed about your healthcare. By opting in to receive SMS communications from us, you agree to receive important updates, including appointment reminders, health-related information, and billing inquiries related to your visit.

Key Information:

Your SMS opt-in is only for communications related to your healthcare and billing and will not be shared with third parties.
You may receive appointment reminders, updates on your care, billing inquiries regarding your visit, and other relevant health-related messages.
You can opt-out at any time by replying STOP to any SMS message you receive.

Your privacy is a top priority, and we will never sell, share, or trade your phone number or SMS preferences with any external parties.

10. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal and medical information, please contact us at Tel: 310-320-3400 or email: uniteducstaff@gmail.com.

Thank you for trusting United Urgent Care with your healthcare needs.

United Urgent Care and Wellness Center